Frequently Asked Questions
Everything you need to know about our products, ordering, and shipping.
Ordering
How do I buy products from ECOMSOL?
Browse products here on ecomsol.store, then tap Buy on Etsy on any product. That takes you to the same item in our Etsy shop, where checkout and payment are handled and Etsy's buyer protection applies. We dispatch your order within 1-3 business days from our fulfilment partner in China.
Do you accept custom orders?
We offer custom options on select products. Check the product page for available customizations or contact us directly to discuss your needs.
What payment methods do you accept?
Payment is handled by Etsy at checkout, not on this site. Etsy accepts credit and debit cards, PayPal, Apple Pay, Google Pay and Etsy gift cards, and the available options depend on your country.
Products
What materials are your faux fur products made from?
We use premium faux fur, metal headbands, flexible wire cores (for poseable ears), and adjustable belt straps (for tails). All materials are 100% synthetic and cruelty-free.
What size are the headbands?
Our headbands are one size fits most adults and work great over wigs too. They are designed to be comfortable for all-day wear at conventions.
Are the ears heavy?
No. Our ears are designed to be lightweight specifically for long convention days. You will forget you are wearing them.
How do poseable ears work?
Poseable ears have a flexible wire core inside each ear. You can bend them into any position - upright, floppy, asymmetric - and they will hold that shape.
Shipping
How long does shipping take?
Orders are dispatched within 1-3 business days. Delivery then depends on destination: 4-13 business days to most of Europe, Israel, Japan, Singapore and South East Asia; 8-18 business days to the United States, Canada, Australia and New Zealand; 11-28 business days to Mexico, South America and most of Africa. Items ship from our fulfilment partner in China, and these are the same estimates we publish to Google Shopping.
Do you ship internationally?
Yes! We ship worldwide. International shipping is available to most countries.
How will my order be packaged?
Each item is carefully packaged to protect it during shipping. Products are packed to maintain their shape and prevent damage during transit.
Care & Maintenance
How do I clean faux fur products?
Spot clean only with a damp cloth. Do not machine wash or submerge in water. You can gently brush faux fur or use a hair dryer on low/cool setting to restore fluffiness.
How should I store my accessories?
Store flat in a cool, dry place. For poseable ears, reshape the wire before storing. Avoid crushing or folding, and keep away from direct heat or sunlight.
Returns & Issues
What is your return policy?
We offer hassle-free returns and exchanges. If you have any issues with your order, contact us and we will make it right.
My order arrived damaged. What do I do?
Contact us immediately with photos of the damage. We will arrange a replacement or refund as quickly as possible.